Global Tel-Link Goes Against the Common Sense of a Free Market

It may be difficult to really get a clear idea of the quality of service that Global Tel-Link provides if you haven’t used the service, or if you do not know anybody who has used the service. However, in this day and age you can just look up online forums to see what people have to say about the service that Global Tel-Link provides. The vast majority of people online have given Global Tel-Link negative reviews. Most of the reviews sound confused, fed-up, angry and tired. Global Tel-Link boasts that it serves eighty-five percent of inmates in the United States, yet it does not give the best service. Why is this so? Why is Global Tel-Link chosen by detention centers if it gives not-the-best service? There is a reason for this.–securus-corrects-inaccuracies-300264749.html

Prisons do not necessarily judge phone service companies based upon quality; they judge based upon which company can slip them the most money. Global Tel-Link has made it’s way to the top in the detention center telecommunications industry because it has been able to give detention centers the best offers in contracts. The ones who are directly using the telecommunications services for the most part– the loved ones of prisoners, do not have a say in which phone companies to use, despite the fact that they are expected to flip the bills for calls. This intuitively goes against the ways of our free market, capitalistic system to a point where it seems wrong. Normally, people are able to choose their phone companies and terms of service, for the most part. When it comes to the inmate telecommunications industry, consumer demand does not rule the success of phone companies—the interests of facilities to make as much money as possible and what phone companies can offer to facilities rule the success of phone companies

Keefe Group Provides Innovative Products and Services to Corrections Facilities

Keefe Group has been a leading provider of products and services to the correctional market since 1975. Keefe Group became a specialist in the packaging of products sold within the correctional system. We started out packaging instant coffee and drinks in paper pouches. Then we moved on to pouch-packaged seafood because it was a safer way to distribute items, eliminating the danger of metal and glass containers. Read more about Keefe Group on

Today, the company has six parts, the Keefe Supply Company, Keefe Commissary Network, Access Securepak, Access Corrections, ICSolutions and Advanced Technologies.

Keefe Group is headquartered in St. Louis, Missouri. We have plants and distribution facilities throughout the country. We have manufacturing areas where we make our own products. We focus on providing the best products possible to our customers.

Not only do we offer packaged foods we also provide technology services to the correctional facilities as well. We help the organizations process and manage information flow and communications, financial transactions and other services.

Our Access Secure Data software helps prison personnel to identify relationships between inmates and the outside world as well as others inside the system. It works alongside Access Secure Deposits, Secure Mail and other Secure Services. The Access Secure System allows monitoring of activities inside and outside the system, in order to maintain safety and security.

Through the Secure Deposit system an inmate’s family can provide them with spending money for snacks and personal items. All funds are deposited in real-time. The staff does not handle cash, so reduces workload. Each depositor is photographed for security. The system eliminates fraud. Learn more on STL Today about Keefe Group.

The Enforcer is a top of the line telecommunications system, that allows for monitoring and controlling the communications between inmates and outsiders. It makes the whole process of contacting family and friends easy to control and handle. Keefe Group provides other important technologies to make inmates lives better and the management of the facility easier for staff and personnel.



Global Tel-Link Systems

Global Tel-Link is one of the few firms that provides telephone service to people incarcerated in the United State correctional system. They have an exclusive contract with many prisons, and have used this contract in order to charge sky-high rates, often giving a kickback to the prison for helping them secure the contract. This behavior is making critics bring up antitrust comparisons and general concern for inmate welfare. This story has picked up some traction in mainstream media, and this recent article published by the New York Times takes a deep dive into the high cost of inmate phone calls and the human impact that this expense can create.
For normal phone carriers in the United States, telephone service can be billed at roughly four cents a minute. Tel-Link charges inmates about twenty times that amount (watch this YouTube video). Additionally, they have implemented dozens of sneaky fees and administrative costs. A My Three Cents article also tells a few tragic stories to drive home the point. After one woman’s husband was arrested for shoplifting, she has spent over $3,000 in one year to speak with him at the various jails and prisons that have held him. One woman describes how she has only been able to afford to speak with her father once or twice since his incarceration. This has negative effects on the inmates, their families and society at large. The Federal Communications Commission is taking a look into the issue, and many Americans are expecting them to take action. However, GTL pulled in record-breaking profits last year, and they show no sign of slowing down on their own.