It may be difficult to really get a clear idea of the quality of service that Global Tel-Link provides if you haven’t used the service, or if you do not know anybody who has used the service. However, in this day and age you can just look up online forums to see what people have to say about the service that Global Tel-Link provides. The vast majority of people online have given Global Tel-Link negative reviews. Most of the reviews sound confused, fed-up, angry and tired. Global Tel-Link boasts that it serves eighty-five percent of inmates in the United States, yet it does not give the best service. Why is this so? Why is Global Tel-Link chosen by detention centers if it gives not-the-best service? There is a reason for this.http://www.prnewswire.com/news-releases/global-tel-link-gtl-issues-inaccurate-press-release–securus-corrects-inaccuracies-300264749.html
Prisons do not necessarily judge phone service companies based upon quality; they judge based upon which company can slip them the most money. Global Tel-Link has made it’s way to the top in the detention center telecommunications industry because it has been able to give detention centers the best offers in contracts. The ones who are directly using the telecommunications services for the most part– the loved ones of prisoners, do not have a say in which phone companies to use, despite the fact that they are expected to flip the bills for calls. This intuitively goes against the ways of our free market, capitalistic system to a point where it seems wrong. Normally, people are able to choose their phone companies and terms of service, for the most part. When it comes to the inmate telecommunications industry, consumer demand does not rule the success of phone companies—the interests of facilities to make as much money as possible and what phone companies can offer to facilities rule the success of phone companies
I’m sure that many of you reading this are familiar with the film website, Rotten Tomatoes, which talks about movies and says whether they are fresh or rotten. By looking at this link right here, http://icsolutions.pissedconsumer.com/ic-solutions-shady-fraudulent-company-20141224574304.html, it is clear that even though IC Solutions is an inmate solutions company and not a movie, they are rotten. According to ripoffreport.com, they have a 1.5 rating out of 5 based on 60 reviews from the people. These are not people with just an axe to grind or people looking to get something for nothing. These are real people that wish to speak to their loved one that is beyond bars.
There is no sympathy and there is no compassion when it comes to IC Solutions. That simply does not exist with them and it is not part of their moral fiber. They do not care if someone messed up and landed themselves in prison. Maybe they had to feed their family and they were pushed to the brink and had to steal some groceries. This does not justify what they have done and they still have to service their prison stay, but they deserve a second chance. After all, life is all about second chances and redemption.
By having these very important jail phone services for the inmates to speak to people that care about them, they are getting this second chance they probably never thought they would have in the first place. It gives them hope and faith, which they need. Yes, they have screwed up, but they should not be damned for the rest of their lives. If it were up to IC Solutions, they would damn them for life and think nothing of it. It would not bother them, whatsoever, because it just means more money for them in the long run at their expense.
The cost of making a phone call from any one of the nation’s prisons has, on average, been dropping precipitously over the last decade. For example, in the state of Louisiana, companies like Securus Technologies have managed to keep rates incredibly low, despite being forced to sometimes pay as much as 87 cents of every dollar they make in revenues back to the jails and prisons where they operate.
In Orleans Parish, Securus has the contract for the parish jail’s telephone service. Despite being obligated under its contract to pay 86 percent of every dollar earned, Securus has managed to keep the cost of a 15 minute phone call down to less than $3 for the inmates housed there. In fact, throughout the state, Securus has been able to keep the average per-minute costs to inmates on its phones to less than 15 cents. This is remarkable considering that it pays, on average, 71 percent of all revenues to state and local administrators.
The low costs create tremendous value for inmates. Prisoners who, a decade ago, would have likely spent their time incarcerated without ever talking to family and friends are now able to stay in near uninterrupted contact with their loved ones. Such regular contact with family has been shown to lower recidivism and reduce security problems within jails and prisons. It creates an enormous incentive for prisoners to remain on their best behavior, because the privilege of being able to talk to loved ones whenever they want is so valuable.