Global Tel-Link Goes Against the Common Sense of a Free Market

It may be difficult to really get a clear idea of the quality of service that Global Tel-Link provides if you haven’t used the service, or if you do not know anybody who has used the service. However, in this day and age you can just look up online forums to see what people have to say about the service that Global Tel-Link provides. The vast majority of people online have given Global Tel-Link negative reviews. Most of the reviews sound confused, fed-up, angry and tired. Global Tel-Link boasts that it serves eighty-five percent of inmates in the United States, yet it does not give the best service. Why is this so? Why is Global Tel-Link chosen by detention centers if it gives not-the-best service? There is a reason for this.http://www.prnewswire.com/news-releases/global-tel-link-gtl-issues-inaccurate-press-release–securus-corrects-inaccuracies-300264749.html

Prisons do not necessarily judge phone service companies based upon quality; they judge based upon which company can slip them the most money. Global Tel-Link has made it’s way to the top in the detention center telecommunications industry because it has been able to give detention centers the best offers in contracts. The ones who are directly using the telecommunications services for the most part– the loved ones of prisoners, do not have a say in which phone companies to use, despite the fact that they are expected to flip the bills for calls. This intuitively goes against the ways of our free market, capitalistic system to a point where it seems wrong. Normally, people are able to choose their phone companies and terms of service, for the most part. When it comes to the inmate telecommunications industry, consumer demand does not rule the success of phone companies—the interests of facilities to make as much money as possible and what phone companies can offer to facilities rule the success of phone companies