It is hard to believe I can find articles from six years ago that pertain to IC Solutions, but I can and they are on Rip Off Report. It goes to show long this has been going on, and it has been going on for six years too long. I’m a firm believer that IC Solutions should have never been created in the first place. All they have done is cause harm, pain, and discomfort for their customers. I don’t even think you can call them customers. Customers get treated with more respect than this. IC Solutions is just supposed to patch a phone call through from inmate to loved one.
Instead, they look at this as a chance for them to get rich at their expense. They will look for every possible outcome to get the money from the customers, especially when there is family involved. They know they can pull the wool over the eyes of the family and they can trick them. They will tell them lies and they will get them signed up with IC Solutions. Once they have their bank account and all of their information, all bets are off at that point. They will do anything to get their way. They do not take no for an answer.
As far as refunds for dropped calls or proper customer service, people have reported that IC Solutions is known to argue with customers. This is the kind of company that people are dealing with over at IC Solutions. It is not the kind of company anyone in their right mind would want to deal with at all. People get suckered in, but once they get suckered in, they need to get out as soon as possible to save their money and their time. They will not find what they are looking for with this company.